CONTACT 

At HerFlower, we are here to help you through every step of your shopping process. From choosing the right jewelry styles for you, to ensuring it gets to your door. Should you run into any questions throughout your HerFlower shopping experience, we are here to help. Whatever question you have, you will find the answer here, or by calling us directly at +86 13367606857. 

EMAIL:  [email protected]

PHONE NUMBER: +86 13367606857

FAQ

• How do I place an order? 

You please click to the any product page and you can see the button below 'BUY NOW'. 

• What payment methods do you accept? 

We only accept paypal.

• Can I modify or cancel my order after placing? 

You can email or call us to explain your situation, and we will issue you a coupon of equal value that you can use for your next purchase. 

• What are the shipping options and time estimates? 

Standard Shipping: Free of charge, but the delivery time is quite long—approximately 15 to 30 days.

Priority Shipping: Estimated delivery time is 7 to 15 days.

Express Shipping: Estimated delivery time is 9 to 20 days.

• How can I track my order? 

You can check it on paypal or we send you the process by email.

• What is your return and exchange policy? 

    Must be shipped within 14 days of 'delivery date' in original unused condition. 

   To ensure fairness and maintain the excitement of our one-of-a-kind jewelry collections, we allow one return per customer per month. Due to the unique nature of our pieces, frequent returns impact availability for other collectors and disrupt our inventory flow.

   All other return guidelines remain in place, including eligibility requirements and return timeframes. We appreciate your understanding and support in keeping our collections special for everyone. 

   Feel free to include notes in return shipment.

   There is a very small re-stocking fee for returned items. Usually under $5.00.

• What if my item arrives damaged or incorrect? 

If that is the case, we will ask you to return the package, and we will send you a new one. Alternatively, we can issue you a coupon of equal value.

• When will my item start to delivery?

After your payment has done, we will delivery within 24hours.